Priority SellerDeck Phone Support
SellerDeck Cover is the affordable, annual support and maintenance policy giving you access to the telephone technical support line..
Your Cover fee provides:
- Access to the SellerDeck technical support hotline*
- Your first 2 hours of support are included each month. (Additional time is billed at $75/hour)
- Fast track response for critical issues
- Guaranteed escalation procedure
- 60-day emergency hosting provision
$75 per month or Save 10% on an annual subscription: $810/yr.
- Reassurance that help is just a phone call away:
Whether you have a technical problem with your online store, or just need some help in making changes to it, with SellerDeck Cover the solution is only a phone call away. SellerDeck Cover enables you to make full use of all the features of your SellerDeck software and the reassurance of priority access to our support team through our US based technical support hotline. For any reported incident, which actually disables your store, we guarantee a two-hour response plus immediate referral to our development team for a fast-track solution.
- Backup Hosting Provision:
Should your existing service provider go out of commission or your site experience poor service levels you will be entitled to 60 days free SellerDeck hosting. This ensures that your online store remains open while you find a new service provider.
* Phone lines are open between the hours of 09.00 and 17.00 EST, Monday to Friday. Pricing, terms and conditions are subject to change without notice.